Práce

Customer Support Specialist for Trezor

Become a member of our renowned customer support team and communicate with customers from all over the world.

Koho hledáme?

  • you know what it means to take ownership over your work
  • (this one has to be here, although being a total cliché) you’re willing to learn new things
  • you're fluent in Czech/Slovak
  • you can express yourself in English clearly and without mistakes (= C1 level)
  • you have previous experience with:
  • either cryptocurrencies (using a hot/cold wallet, selling/buying coins via an exchange, understanding of how the blockchain technology works, etc.)
  • or customer service/tech support
  • you’re enthusiastic about modern technologies
  • last but not least, you have some common sense and use it regularly when making decisions

Co nabízíme?

  • financial compensation based on your skills and experience
  • possibility to receive part of your compensation in BTC
  • a lot of flexibility (home office is a company standard these days)
  • budget for professional development (training programs, courses, and workshops of your choice)
  • friendly and relaxed atmosphere in the office
  • other benefits such as MultiSport card, company mobile phone tariff, on-site gym, foosball, billiard table, VR, PS4, BTC ATM, 3D printer, etc.
  • free parking

Co očekáváme?

  • you’ll get to know the whole Trezor ecosystem and gain as much knowledge about cryptocurrencies and digital security as possible
  • once you’re ready, you’ll start answering our customers’ questions via a ticketing system (Freshdesk)
  • you’ll deal with all sorts of requests regarding our products - Trezor (hardware) and the accompanying Trezor Suite application (software) as well as logistics-related issues
  • another responsibility of yours will be to provide presales guidance (choosing the right product) and aftersales service
  • you’ll also cooperate on updating our knowledge base, user manual, and other helpful materials
  • if you’re interested (and we know you will), you can participate in some of the ongoing projects (measurement of customer satisfaction, collection of feedback, setup of processes that didn’t exist before)
  • you don't have to worry about doing mundane work - there are lots of issues no one has ever encountered before, so from time to time you’ll have to rely on your googling skills

Zaujalo tě to?

Do you want to work for SatoshiLabs? Gain experience with the crypto industry's leading experts as we create the best hardware wallets. Take a look at our current openings below.

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